Anti-Fraud and Security Policy
Anti-Fraud and Security Policy
Effective Date: 1 Jan 2025
Operated by: GOLDENRAG TRADING PRIVATE LIMITED
Platform: https://thriftycart.in
1. Purpose
This Anti-Fraud and Security Policy is designed to protect the integrity of ThriftyCart, ensure the safety of its users, and prevent fraudulent, deceptive, and malicious activities that may threaten users, sellers, or the platform itself. It applies to all registered users, including buyers, sellers, and administrative users.
2. Scope
This policy covers:
- Fraudulent transactions and activities
- Misuse of user data or payment methods
- Listing of counterfeit or misrepresented goods
- Platform manipulation
- Security of user accounts and data
3. Platform Security Standards
3.1. ThriftyCart implements the following measures to secure user interactions:
- Secure HTTPS protocol for data transmission
- Encrypted storage of sensitive data
- Payment gateway compliance with PCI-DSS standards
- Regular system vulnerability assessments and updates
- Restricted internal access to confidential information
4. Prohibited Fraudulent Activities
The following actions are considered fraud and are strictly prohibited:
- Listing fake, misrepresented, or stolen products
- Creating false transactions to manipulate sales or reviews
- Unauthorized access or attempted access to other users’ accounts
- Using fake identities, business licenses, or invalid documentation
- Tampering with order records, payment confirmations, or delivery tracking
- Attempting to reverse payments or initiate false disputes
- Phishing or impersonating platform staff or users
- Circumventing platform fees or policies
5. Seller Responsibilities
Sellers must:
- Ensure all products listed are genuine and accurately described
- Avoid inflating prices to manipulate discounts or incentives
- Maintain complete records of transactions and shipment
- Never share login credentials or dashboard access with unauthorized persons
- Promptly notify the platform of any suspicious orders or chargebacks
6. Buyer Responsibilities
Buyers must:
- Provide valid personal and payment details
- Refrain from placing fake orders, making false claims, or initiating fraudulent returns
- Report any unauthorized access to their account
- Avoid engaging in refund abuse or manipulating seller reputation
7. Data Security and Retention
- All user data is stored securely and retained for 30 days only from the date of transaction.
- Users are responsible for downloading necessary data before it is permanently deleted.
- Any attempt to retrieve or misuse expired data is considered a violation of this policy.
8. Monitoring and Auditing
- The platform uses automated fraud detection systems to flag suspicious behavior.
- Manual reviews and audits may be conducted on seller and buyer activities.
- Accounts found in violation may be suspended, restricted, or terminated without prior notice.
9. Reporting Fraud
If any user suspects fraudulent activity, they must immediately contact:
GOLDENRAG TRADING PRIVATE LIMITED
Unit No. 1, Plot No. 2, DDA Building, District Center, Nehru Place, South Delhi, New Delhi – 110019
Phone: +91 9211439831
Email: goldenragtrade39@gmail.com | info@thriftycart.in
Reports should include:
- Account ID or Order ID involved
- Description of the suspected fraud
- Supporting evidence (screenshots, emails, etc.)
10. Consequences of Violation
Users found engaging in fraud may face the following actions:
- Immediate suspension or termination of account
- Forfeiture of pending payments (if applicable)
- Legal action under applicable laws
- Permanent blacklisting from the platform
11. Policy Updates
This policy may be updated periodically. Users will be informed via email or in-platform notifications. Continued use of the platform implies acceptance of all updates.
GOLDENRAG TRADING PRIVATE LIMITED
Unit no 1 plot no 2 DDA Building Distt Center Nehru Place delhi 110019
Phone: +91 9560521163
Email: goldenragtrading@gmail.com | info@thriftycart.in