Returns and Warranty Policy

Effective Date: 1 Jan 2025
Operated by: GOLDENRAG TRADING PRIVATE LIMITED
Platform: https://thriftycart.in

1. Returns Policy

1.1 Return Eligibility

  • Returns are accepted only for products purchased through ThriftyCart.in.
  • Products must be returned within 7 days from the date of delivery.
  • Eligible reasons for returns include defective products, damaged items during shipment, or incorrect items delivered.
  • Products must be unused, in original packaging, and include all tags and accessories.

1.2 Non-Returnable Items

  • Products damaged due to misuse or negligence.
  • Products without original packaging or missing parts.
  • Customized or personalized items.
  • Items sold under clearance or final sale.

1.3 Return Process

  • To initiate a return, contact our customer support within 7 days at:
    Email: goldenragtrade39@gmail.com | info@thriftycart.in
    Phone: +91 9211439831
  • Provide your order number, reason for return, and supporting evidence (photos if applicable).
  • Once approved, you will receive instructions for return shipment.
  • Return shipping costs may be borne by the buyer unless the return is due to seller error.

1.4 Refunds

  • Refunds will be processed after the returned product is inspected and accepted.
  • Refunds will be credited via the original payment method within 7-10 business days.
  • Shipping charges, if any, are non-refundable unless the return is a result of seller fault.

2. Warranty Policy

2.1 Warranty Coverage

  • Products listed under the categories of Furnishings, Beddings, Blinds, Carpets, Curtains, Cushions, Floor Coverings, and Floor Mats may come with manufacturer warranties where applicable.
  • Warranty period and terms vary by product and manufacturer and will be specified in product descriptions.

2.2 Warranty Claims

  • To claim warranty service, contact customer support with proof of purchase and warranty documents.
  • The warranty covers manufacturing defects and workmanship issues only.
  • Warranty does not cover damage due to normal wear and tear, misuse, accidents, or unauthorized modifications.

2.3 Warranty Service

  • Warranty service may include repair, replacement, or refund as per manufacturer guidelines.
  • Warranty claims must be submitted within the warranty period.
  • GOLDENRAG TRADING PRIVATE LIMITED facilitates warranty services but is not the manufacturer; all warranties are subject to manufacturer terms.

3. Limitations and Disclaimers

  • ThriftyCart does not guarantee product availability for returns or replacements after the stipulated return period.
  • Warranty and return policies are subject to applicable Indian laws.
  • The platform reserves the right to reject returns or warranty claims that do not meet policy criteria.

4. Contact Information

For all return and warranty related inquiries, please contact:

GOLDENRAG TRADING PRIVATE LIMITED
Unit no 1 plot no 2 DDA Building Distt Center Nehru Place delhi 110019
Phone: +91 9560521163
Email: goldenragtrading@gmail.com | info@thriftycart.in